1.Please check whether the vacuum is out of battery or low on power.If so, please fully charge the vacuum, then resume use.

2.Please check whether the vacuum is overheated. Overheat protection mode may be triggered by blockage.Please wait until the vacuum cools down.

3.Please check whether the suction port or airway passage is blocked. If so, please clean the blockage.

Wash: It is recommended to wash the cyclone module, pre-filter and filter in every 3-4 month before replacing them with a new one.

Dry: Make sure the filter and foam are fully dried for about 24 hours before installation and use.

Yes. After fully charged, the circuit will automatically disconnect to protect the vacuum from overcharging.

1.Please confirm whether there is too much garbage in the dust cup and clean it up.

2.Please confirm whether the filter is clogged due to excessive dust, and clean it up. Please confirm whether the filter has been thoroughly dried before using it after washing.

3.Please confirm whether there is too much garbage in the dust cup and clean it up.

4.Please confirm whether the filter is clogged due to excessive dust, and clean it up. Please confirm whether the filter has been thoroughly dried before using it after washing.

1.Check whether filter, dust cup and main suction orifice are blocked by foreign matter.

2.If you have cleaned filter recently, please dry it thoroughly before use.

3.If issue persist after above steps, please turn on the vacuum and switch suction levels to listen to the sound. And, please send a video or video link to Dreame support team so as to locate your problem as soon as possible.

Please follow the video in the below link to have a check..

https://drive.google.com/file/d/1BC3UEUyEzEbqXviNrLAdX18Q2d6hs2Ie/view?usp=sharing

If the problem still exists, please contact Dreame support team fof further assistance.

The error message "Air duct blocked" indicates that the dust compartment, cyclone assembly, extension rod or smart multi-brush bar may be blocked and the filter is dirty needing to be cleaned.

Please follow the video in the below link to check if there is blockage and clean the filter and  cyclone assembly.

https://drive.google.com/file/d/10CA6XGk-sJHnoLi7sm9SgF2BhvJu9lHP/view?usp=sharing

Please try to use it after drying thoroughly to see whether the error exists.

If issue persist, please contact dreame support team and send a video to show the whole checking steps and the faulty result for further analysis and solution.

Please refer to  the picture below to try to remove the cyclone assembly. 

Note:For V-series

Press the mode button and hold for 3 seconds-press the mode button once to select a language-press the mode button and hold for 3 seconds to confirm (a ✔ appears at the same time) and return to the home screen (with working mode and status). If no action is taken for 5 seconds, the system will automatically exit the language page and turn off the screen.

Note:Only for V11,V11SE,V12,V12pro,T20,T30,T30Neo)

1.When using the smart all-surface to clean, do not start and stop repeatedly within a short period of time (intervals of more than 3 seconds). Please select Eco mode when using it on carpets.

2.Clean up the hair and other sundries entangled on the brush in time after use to facilitate the next cleaning.